Lesson | Telephone Language
Georgia Institute of Technology · View on Coursera ↗
Taught by Amalia B. Stephens
Language LearningBusiness
About the course
This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to identify telephone language through phone dialogues.
The dissent
The most-upvoted critical review (1 vote, 3.0★).
“wish there would have been a quiz at the end of it to get a certificate or to continue the full course”
Coursera's 4.5 comes from 110 ratings. Of those, 7.3% are 1–2★.
Starisk reads the reviews learners voted most helpful, and weights each by the square root of its votes: a review with 80 upvotes counts about five times one with 2. Unvoted reviews are not skipped out of laziness — by this model they carry no evidence that other students endorsed them.
That measures what the most-endorsed reviews say, not “true quality.” The rating distribution above is the whole population, so you can see the sample next to it.
Reviews read on 23 Oct 2026.Read them on Coursera ↗