Medical Administrative Assistants and Office Procedures
MedCerts · View on Coursera ↗
Taught by Jennifer Zabel
Health
About the course
The Medical Administrative Assistants and Office Procedures course is a beginner-level course focusing on critical administrative functions – including compliance, patient intake, and medical records management – in three lessons. In the HIPAA and HITECH lesson, students gain an understanding of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. The lesson covers essential regulations regarding pat
The dissent
The most-upvoted critical review (no upvotes, 3.0★).
“The modules had useful information but the final case studies did not align well with the presented content.”
Coursera's 4.7 comes from 79 ratings. Of those, 2.5% are 1–2★.
Starisk reads the reviews learners voted most helpful, and weights each by the square root of its votes: a review with 80 upvotes counts about five times one with 2. Unvoted reviews are not skipped out of laziness — by this model they carry no evidence that other students endorsed them.
That measures what the most-endorsed reviews say, not “true quality.” The rating distribution above is the whole population, so you can see the sample next to it.
Reviews read on 23 Oct 2026.Read them on Coursera ↗