Medical Administrative Assistants and the Healthcare Team
MedCerts · View on Coursera ↗
Taught by Jennifer Zabel
Health
About the course
In the Medical Administrative Assistants and the Healthcare Team course, students are provided three lessons to create a foundational understanding of medical administrative roles and the healthcare industry. The first lesson, The Medical Administrative Assistant, introduces the pivotal role, outlining responsibilities such as managing patient records, scheduling appointments, coordinating communications, and ensuring the smooth operation of medical offices. In the second lesson, Medical Indu
The dissent
The most-upvoted critical review (2 votes, 3.0★).
“Most of the course work was very informative, most I already knew as I was a Medical Assistant. The materials I actually wanted to learn which was advertised as being in this course are not. Here are the examples: Category: Health Information Management Category: Medical Billing and Coding Category: Practice Management Software In the courese info material it says you will gain knowledge but none of those things were in there, yet in the Grades Lesson questions about Encounter forms, NP's and PA's were asked even though it was never discussed. Another issue I had was answers were correct, but the system marked it wrong. I have not had this issue before with other Coursera x collaborations, I'm not sure if this is a MedCerts issue, but please address this.”
Coursera's 4.9 comes from 46 ratings. Of those, 0.0% are 1–2★.
Starisk reads the reviews learners voted most helpful, and weights each by the square root of its votes: a review with 80 upvotes counts about five times one with 2. Unvoted reviews are not skipped out of laziness — by this model they carry no evidence that other students endorsed them.
That measures what the most-endorsed reviews say, not “true quality.” The rating distribution above is the whole population, so you can see the sample next to it.
Reviews read on 23 Oct 2026.Read them on Coursera ↗