Tech Support Career Guide and Interview Preparation
IBM · View on Coursera ↗
Taught by IBM Skills Network Team
Information TechnologyComputer SciencePersonal Development
About the course
This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwo
The consensus
Every one of the 19 reviews we read gave it 4★ or more. This is the most-upvoted one (no upvotes).
“Dear IBM ( Coursera ) I wanted to take a moment to express my sincere gratitude for the IT course I just completed with you. It was an incredibly enriching and informative experience, and I thoroughly enjoyed every moment of learning under your guidance. Your expertise, patience, and passion for the subject truly made a difference in my understanding of computer science. The knowledge I gained during this semester has already had a positive impact on my professional and personal life, and I am grateful to have you as my instructor. Thank you again for your dedication to teaching and for making this course so engaging. I look forward to applying what I've learned in the future, and I will never forget this wonderful experience. Sincerely, David Beaudoin”
Coursera's 4.9 comes from 146 ratings. Of those, 0.0% are 1–2★.
Starisk reads the reviews learners voted most helpful, and weights each by the square root of its votes: a review with 80 upvotes counts about five times one with 2. Unvoted reviews are not skipped out of laziness — by this model they carry no evidence that other students endorsed them.
That measures what the most-endorsed reviews say, not “true quality.” The rating distribution above is the whole population, so you can see the sample next to it.
Reviews read on 23 Oct 2026.Read them on Coursera ↗